Terms and Conditions and Privacy Policy

The company Organic Wines offers high-quality, branded organic and biodynamic wines. Some wines also meet the quality requirements for natural wines. We carefully select these wines for you at international organic wine exhibitions. We do not sell alcohol to persons under 18 years of age.

I. Basic Provisions

1. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code").

Organic Wines, s.r.o.
Company ID (IČ): 05891299
Tax ID (DIČ): CZ05891299
Registered Office: Bratislavská 1527/15, Prague, 102 00
Registered at the Municipal Court in Prague, Section C, Insert 272561

Contact Person: Lenka Uhrová
Email: info@organic-wines.cz
Phone: +420 608 818 059
Website: www.organic-wines.cz
(hereinafter referred to as the "Seller")

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and the Buyer arising through the web interface located on the internet address www.organic-wines.cz (hereinafter referred to as the "Internet Shop").
3. Provisions of the Terms and Conditions are an integral part of the purchase contract. Divergent arrangements in the purchase contract take precedence over the provisions of these Terms and Conditions.
4. The wording of the Terms and Conditions may be amended or supplemented by the Seller. This provision does not affect the rights and obligations slice arising during the period of validity of the previous wording of the Terms and Conditions.
5. These Terms and Conditions and the purchase contract are concluded in the Czech language.

II. User Account

1. Based on the registration of the Buyer carried out in the Internet Shop, the Buyer can access their customer account. From their customer account, the Buyer can perform the ordering of goods.
2. When registering a customer account and when ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the information provided in the user account immediately upon any change. The information provided by the Buyer in the customer account and when ordering goods is considered correct by the Seller.
3. Access to the customer account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their customer account. The Seller bears no responsibility for any misuse of the customer account by third parties.
4. The Buyer is not entitled to allow third parties to use their customer account.
5. The Seller may cancel the user account, especially in the event that the Buyer breaches their obligations under the purchase contract and these Terms and Conditions.
6. The Buyer acknowledges that the user account may not be available continuously, particularly with regard to the necessary maintenance of the hardware and software equipment of the Seller, or the necessary maintenance of third-party hardware and software equipment.

III. Conclusion of the Purchase Contract and Order

1. The Seller is engaged in the sale of alcoholic beverages. For this reason, a condition for concluding the purchase contract is that the Buyer must have attained 18 years of age.
2. The web interface of the shop contains information about the goods, including the prices of individual items and costs. The prices of goods are listed including value added tax and all related fees. The prices of goods remain valid for as long as they are displayed in the web interface of the shop. Information about costs associated with packaging and delivery of goods listed applies only in cases where the goods are delivered within the territory of the Czech Republic.
3. Before submitting the order, the Buyer is allowed to check and change the information they entered into the order. The Buyer sends the order to the Seller by clicking the "Order" button. The information listed in the order is considered correct by the Seller. A condition for the validity of the order is the completion of all mandatory data in the order form and the Buyer's confirmation that they have familiarized themselves with these Terms and Conditions.
4. Upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address specified by the Buyer when ordering. This confirmation is automatic and is not considered a conclusion of the contract.
5. In the event that any of the requirements specified in the order cannot be met by the Seller or a technical error has occurred in the Internet Shop, the Seller will make an amended offer to the Buyer via email or telephone call. The amended offer is considered a new proposal for a purchase contract, and the purchase contract is in such case concluded upon confirmation of acceptance of this offer by the Buyer to the Seller's email address specified in these Terms and Conditions.
6. The Buyer can cancel the order by telephone or email of the Seller specified in these Terms and Conditions at any time before the goods are handed over to the transport carrier.
7. The Seller reserves the right to send the Buyer a different vintage of wine than the one that may be listed on the website and subsequently in the order. The Seller is obliged to maintain the same price for the Buyer across different wine vintages.

IV. Payment Terms

1. The price of the goods and any costs associated with the delivery of goods under the purchase contract can be paid by the Buyer to the Seller in the following ways:1.1 cashless bank transfer to the Seller's account No. 2501191545/2010, maintained at Fio Banka, a.s.1.2 cashless payment via credit/debit card
2. The Buyer can pick up the goods in person at the address Zbraslavská 36/3, Praha Chuchle. In this case, the Buyer has the option to pay on site:2.1 in cash2.2 cashless payment via credit/debit card
3. The Buyer has the option to pick up the wines at the address Průmyslová 1368, Praha Hostivice, but only after paying for the entire order via standard bank transfer or credit/debit card.
4. In the case of picking up the wines in person, the Buyer must wait for an email from the Seller confirming that the goods are ready for pickup. Otherwise, the Seller is not committed to having the ordered goods available for the Buyer.
5. In the case of a cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the bank account of the Seller.
6. The Seller does not require any advance payment or other similar payment from the Buyer. Payment of the purchase price before the shipment of goods is not an advance payment.
7. Unless it is a personal collection, the Seller hands over the ordered wines of the Buyer to the transport carrier no later than 3 working days from the receipt of payment into the Seller's account.
8. Upon taking over the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to immediately notify the carrier. In the event of finding damage to the packaging indicating unauthorized entry into the shipment, the Buyer does not have to accept the shipment from the carrier.
9. The Seller shall issue a tax document – invoice – to the Buyer. The tax document is sent to the email address of the Buyer.

V. Withdrawal from the Purchase Contract

1. The Buyer acknowledges that under the provisions of Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods in a sealed package which the consumer has removed from the package and which cannot be returned for hygienic reasons. For the approval of a wine quality complaint, it is further required that the Buyer stores the purchased goods at all times at a constant temperature of 8–12 °C, constant humidity, away from vibrations, and without major manipulation.
2. Notice of withdrawal from the purchase contract must be sent to the Seller within 14 days from the conclusion of the contract. The Buyer shall send the notice of withdrawal to info@organic-wines.cz.
3. A Buyer who has withdrawn from the contract is obliged to return the goods to the Seller within 14 days of withdrawing from the contract. The Buyer bears the costs associated with returning the goods to the Seller.
4. If the Buyer withdraws from the contract, the Seller shall return to them all monetary funds, including delivery costs, received from them no later than 14 days from the withdrawal from the contract.
5. The Seller is entitled to withdraw from the purchase contract due to stock exhaustion, unavailability of goods, or when the manufacturer, importer, or supplier of the goods has interrupted production or import of the goods. The Seller shall immediately inform the Buyer via the email address specified in the order or by phone and shall return all monetary funds, including delivery costs, received under the contract within 14 days of the notification of withdrawal from the purchase contract, in the same manner.

VI. Delivery of Goods

1. If the Seller is obliged under the purchase contract to deliver the goods to a place specified by the Buyer in the order, the Buyer is obliged to take over the goods upon delivery.
2. In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in a manner other than that specified in the order, the Buyer is obliged to pay the costs associated with repeated delivery of goods, or the costs associated with an alternative method of delivery.

VII. Rights from Defective Performance

1. The Seller is liable to the Buyer that the goods are free from defects upon receipt.
2. After the Buyer takes over the ordered goods, the Seller shall not be liable for damage caused by improper storage or handling of the goods by the Buyer. Only demonstrable sensory defects in the quality of the wines that arose before their delivery to the Buyer are recognized as a legitimate claim for a complaint.
3. The shelf life of individual types of wines and spirits is individual. The optimal consumption period and any potential cellaring/archiving period are stated separately for each wine.
4. In the event of a demonstrable defect, the Buyer may submit a complaint to the Seller and request:4.1 exchange for new goods,4.3 withdrawal from the contract.
5. A complaint must be settled without undue delay, no later than 30 days from the day the complaint is filed, unless the Seller and the Buyer agree on a longer period. The fruitless expiry of this period is considered a material breach of contract, and the Buyer has the right to withdraw from the purchase contract.
6. The Buyer is not entitled to rights from defective performance if the Buyer knew before taking over the item that the item had a defect, or if the Buyer caused the defect themselves.

VIII. Final Provisions

1. All arrangements between the Seller and the Buyer are governed by the legal order of the Czech Republic.
2. In relation to the Buyer, the Seller is not bound by any codes of conduct within the meaning of the provisions of Section 1826 (1) (e) of the Civil Code.
3. The Seller bears no responsibility for errors resulting from third-party interventions in the Internet Shop or as a result of its use contrary to its intended purpose. When utilizing the Internet Shop, the Buyer must not use procedures that could have a negative impact on its operation and must not perform any activity that could allow them or third parties to unauthorizedly interfere with or unauthorizedly use the software or other components forming the Internet Shop, and use the Internet Shop or its parts or software equipment in such a way that would be contrary to its destination or purpose.
4. Receipt of the Tax Document by the Customer
   The invoice (tax document) issued by Organic Wines s.r.o. for the ordered goods is sent to the customer via email. If the customer wishes to receive a printed invoice, they must notify us in advance.
5. Prices
   The prices of individual items are governed by the current price list of Organic Wines s.r.o. The company reserves the right to make changes. The prices listed for products on the e-shop include VAT.
6. Shelf Life, Wine Vintages
   The shelf life of individual types of wines and spirits is individual. In most cases, we state the optimal consumption period and any potential cellaring period separately for each wine. If not specified, the wine should be consumed within 2 years of purchase.
   As a natural product, high-quality wine changes its vintage every year; with a wide assortment of wines, changes may occur faster than the online offer or printed presentation in the catalog can be updated. If a vintage changes at the time of the order, the following vintage is automatically supplied. In the event that the Buyer insists on the specified vintage and does not want an alternative, they must clearly state this in the notes under the order.
7. Filters
   To simplify navigation through the product range, the customer can use filters such as vegan wine, unsulfured wine, natural wine, etc. The classification of a wine into a category is done primarily on the basis of certification (bio/organic, vegan, demeter), and secondarily according to the winemaker's statement (e.g., vegan: "Yes, without certification" means that the wine is uncertified but included based on the winemaker's declaration) or the technical data sheet obtained for the wine. If the customer suffers from any allergy, for example, to animal protein or sulfites, we kindly ask them to contact us. We will re-verify the information (vegan, unsulfured, etc.) regarding the wines, or recommend only those that hold the appropriate certification. Organic Wines is not responsible for incorrect filter classification due to, for example, human error.
8. Changes to the Terms and Conditions
   Payment, shipping, complaint, and term conditions are governed by the valid Terms and Conditions of Organic Wines s.r.o. and their authorized distribution partners. Organic Wines s.r.o. reserves the right to change the prices and vintages of the offered wines according to the currently valid offer. The supplier reserves the right to modify the Terms and Conditions.

Privacy Policy (Protection of Personal Data)

The Buyer agrees to the processing of their following personal data: first name, last name, address, telephone contact, email contact, and in the case of corporate data, Company ID (IČ) and Tax ID (DIČ).

Customer information is stored in accordance with the applicable laws of the Czech Republic, in particular the Personal Data Protection Act No. 101/2000 Coll., as amended. It is not provided to third parties—with the exception of passing the necessary data to courier services for the delivery of goods.

Copyright Protection

All published materials on the internet shop www.organic-wines.cz are protected by the Copyright Act No. 121/2000 Coll.